Last updated: 24 September 2026
Thank you for shopping with LALCAT. This LALCAT shipping policy explains where we deliver, how long it takes, what it costs, and how to track your order. If anything is unclear, message us on WhatsApp and we’ll help.
1. Where We Ship
We currently deliver to all serviceable PIN codes across
India through trusted courier partners. We do not ship internationally at this time. If your PIN code is not serviceable, you will see a message at checkout and we will contact you with alternatives.
2. Shipping Charges
- Free shipping on all orders of ₹999 and above.
- A flat shipping charge of ₹50 applies to orders below ₹999.
- Charges are shown clearly at checkout before you pay. There are no hidden fees.
3. Order Processing Time
Orders are packed and dispatched within
1–2 working days of payment confirmation (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays are processed the next working day. During festive sales or new-collection launches, dispatch may take up to 3 working days; we will keep you informed.
4. Estimated Delivery Time
- Metro cities (Delhi NCR, Chandigarh, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 working days after dispatch.
- Rest of India: 5–7 working days after dispatch.
- Remote or North-East locations: 7–10 working days after dispatch.
Delivery times are estimates and may be affected by weather, festivals, strikes or courier delays beyond our control. We will notify you of any significant delay.
5. Order Tracking
Once your order is dispatched, you will receive a tracking link by email and WhatsApp. You can also check the status under
My Account → Orders, or message us with your order number and we’ll share the latest update.
6. Address Changes
To change your delivery address or phone number, contact us
before dispatch. Once the parcel has been handed to the courier, the address cannot be changed. Please ensure your PIN code and mobile number are correct, as couriers use them to reach you.
7. Failed or Missed Deliveries
Our courier partner will attempt delivery up to
3 times and may call you before each attempt. If the parcel cannot be delivered because of an incorrect address, unavailability, or refusal, it will be returned to us. Re-shipping a returned parcel may attract an additional shipping charge, and prepaid orders that cannot be re-delivered will be refunded after deducting the shipping cost.
8. Damaged or Tampered Parcels
Please check the outer packaging before accepting delivery. If the parcel looks tampered with or badly damaged, you may refuse it and inform us immediately. If you accept it, record a continuous unboxing video from the moment you open the seal – this is required for any damage claim under our
Return & Exchange Policy.
9. Multiple Items in One Order
Items from a single order are usually shipped together. Occasionally, items may be dispatched separately; in that case you will receive a separate tracking number for each parcel at no additional charge.
10. Contact Us
WhatsApp:
+91 70828 21160 | Email:
support@lalcat.com |
Contact page
Support hours: Tue–Sun 9 AM–9 PM, Mon 10 AM–6 PM IST.
