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Privacy Policy

Last updated: 4 October 2026

LALCAT (“we”, “us”, “our”) respects your privacy. This LALCAT privacy policy explains what personal information we collect when you visit https://lalcat.com (the “Website”), how we use it, and the choices you have. By using the Website or placing an order, you agree to the practices described here.

1. Who We Are

LALCAT is a women’s clothing brand operated by Honey (sole proprietor).
Address: 4147/3, Dupatte Wali Gali, Near Halwai Bazar, Ambala Cantt, Haryana – 133001
Email: support@lalcat.com
Phone / WhatsApp: +91 70828 21160

2. Information We Collect

Information you give us

  • Name, email address, phone number and delivery address when you place an order, create an account, or contact us.
  • Payment details such as UPI transaction ID (UTR). Card and net-banking details are entered on our payment partner’s secure page and are never stored by us.
  • Messages, reviews, size preferences and any other information you choose to share.

Information collected automatically

  • Device type, browser, IP address, pages visited and time spent, collected through cookies and analytics tools.
  • Items added to cart or wishlist, so we can save them for you.

3. How We Use Your Information

  • To process and deliver your orders and send order updates by email, SMS or WhatsApp.
  • To verify payments and prevent fraud.
  • To respond to your questions and handle exchanges.
  • To send newsletters, offers and new-arrival updates – only if you subscribe, and you can unsubscribe at any time.
  • To improve the Website, products and customer experience.
  • To comply with legal obligations, including tax and consumer-protection laws.

4. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, understand how visitors use the Website and show relevant offers. Essential cookies are required for the Website to work; analytics and marketing cookies can be disabled in your browser settings. Disabling cookies may affect some features such as checkout.

5. Who We Share Information With

We do not sell your personal information. We share it only with trusted partners who help us run the store:

  • Payment gateways (e.g. Cashfree, Paytm, UPI) to process payments securely.
  • Courier and logistics partners to deliver your order – they receive your name, address and phone number.
  • Email, SMS and WhatsApp service providers to send order updates and, if subscribed, newsletters.
  • Analytics and advertising platforms (e.g. Google Analytics, Meta) in aggregated or pseudonymous form.
  • Hosting and IT providers that store and secure our Website data.
  • Government or legal authorities when required by law.

Each partner is permitted to use your data only to provide their service to us.

6. Data Security

Our Website uses SSL encryption, and payments are handled by PCI-DSS compliant gateways. We restrict access to personal data to people who need it to serve you. No online system is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.

7. Data Retention

We keep order and invoice records for as long as required under Indian tax and accounting laws (generally up to 8 years). Account information is kept until you ask us to delete it. Marketing data is kept until you unsubscribe.

8. Your Rights

You can:

  • Access, correct or update your details in My Account or by emailing us.
  • Ask us to delete your account and personal data, subject to legal record-keeping requirements.
  • Unsubscribe from marketing emails using the link in any email, or by messaging us.
  • Withdraw consent for optional data processing at any time.

To exercise any of these rights, write to support@lalcat.com. We will respond within 30 days.

9. Children’s Privacy

The Website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.

10. Third-Party Links

The Website may link to social media, payment gateways, courier tracking pages and other third-party sites. Their privacy practices are governed by their own policies, which we encourage you to read.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Continued use of the Website after changes means you accept the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer with any privacy concern:

Name: Honey
Email: support@lalcat.com
Phone: +91 70828 21160
Address: 4147/3, Dupatte Wali Gali, Near Halwai Bazar, Ambala Cantt, Haryana – 133001

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

13. Contact Us

For any questions about this Privacy Policy, email support@lalcat.com or message us on WhatsApp at +91 70828 21160. Support hours: Tue–Sun 9 AM–9 PM, Mon 10 AM–6 PM IST.

14. Style Rewards

If you take part in Style Rewards, we store your submitted content (an Instagram link or uploaded video, your caption and any product you tag), the likes and views it receives, your points balance and a record of each points change, and the coupons created for you. We use this to run the rewards, prevent misuse and show your content on our website.

To count views, we use a one-way coded value built from your account or, for visitors who are not logged in, from your IP address and browser details. We do not store your IP address in readable form, and we delete these coded values after a few days.

Pages that show Instagram stories load Instagram’s embed script from instagram.com. Instagram (Meta) may collect information about your visit as described in its own privacy policy.

You can ask us to see, correct or delete your Style Rewards data by writing to support@lalcat.com.

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