Last updated: 24 September 2026
We want you to love what you ordered. If the size or colour isn’t right, the LALCAT return and exchange policy lets you swap it quickly and easily. Please read the conditions below before requesting an exchange.
1. Exchange-Only Policy
Under the LALCAT return and exchange policy, we offer exchanges only, not refunds, except in the cases listed in section 5. You may exchange an item for:
- A different size of the same product, or
- A different colour of the same product, or
- Another product of equal or higher value (you pay the difference).
2. Exchange Window
Exchange requests must be raised within 2 days (48 hours) of delivery. Requests received after this period cannot be accepted.
3. Conditions for Exchange
To be eligible, the item must be:
- Unused, unwashed and unaltered, with no stains, perfume, deodorant or make-up marks.
- Returned with all original tags, labels and packaging intact.
- Accompanied by the original invoice or order number.
The following items cannot be exchanged:
- Items bought during clearance or final sale (marked “Non-exchangeable” on the product page).
- Innerwear, lingerie and accessories, for hygiene reasons.
- Customised, altered or made-to-order pieces.
- Items damaged after delivery due to misuse or incorrect washing.
4. How to Request an Exchange
- Email support@lalcat.com within 2 days of delivery, with your order number, the item you want to exchange, and the size or colour you’d like instead.
- If the item was received damaged or incorrect, attach your unboxing video (see section 5) plus a clear photo of the product tag and the outer packaging.
- We will confirm your request within 24 working hours and arrange a reverse pickup where our courier partners are available. In areas without pickup service, you will be asked to ship the item to our address (section 8) and we will reimburse standard courier charges up to ₹80 on receipt.
- Once we receive and inspect the item (usually 2–4 working days after pickup), the replacement will be dispatched.
5. Damaged, Defective or Wrong Items
If you receive a product that is damaged, defective, or different from what you ordered, please report it within 48 hours of delivery. We will:
- Send a replacement at no extra cost, or
- If a replacement is not available, issue a full refund to the original payment method within 5–7 working days.
Mandatory unboxing video: To process a damage, defect or wrong-item claim, you must record a continuous, uncut unboxing video from the moment you open the courier seal until the product and its tags are fully visible. This is required to verify the condition of the parcel on arrival. Claims without an unboxing video cannot be accepted.
6. Exchange Charges
- Size or colour exchange: the first exchange is free where reverse pickup is available. A second exchange on the same order attracts a ₹99 shipping charge.
- Exchange for a higher-value product: pay the difference via UPI before dispatch.
- Exchange for a lower-value product: the difference is issued as store credit valid for 6 months.
7. Cancellations
Orders can be cancelled free of charge before dispatch by messaging us with your order number. Prepaid amounts are refunded to the original payment method within 5–7 working days. Once an order has been shipped, it cannot be cancelled, but you may use the exchange process above.
8. Return Address
LALCAT
4147/3, Dupatte Wali Gali, Near Halwai Bazar
Ambala Cantt, Haryana – 133001
Please do not send any item without first confirming the exchange with us. Unapproved returns cannot be processed.
9. Need Help?
Email: support@lalcat.com | Contact page
Support hours: Tue–Sun 9 AM–9 PM, Mon 10 AM–6 PM IST.
