Browse the collection, choose your size and colour, add to cart and check out. You'll receive an order confirmation by email and WhatsApp once payment is received.
Which payment methods do you accept?
We accept UPI (GPay, PhonePe, Paytm, BHIM), debit and credit cards, net banking and wallets through a secure payment gateway. We do not offer Cash on Delivery at present.
Can I pay by scanning a UPI QR code?
Yes. On the secure PhonePe payment page you can scan the UPI QR code with any UPI app (GPay, PhonePe, Paytm, BHIM), or pay by card, net banking or wallet. Your order is confirmed automatically as soon as the payment succeeds, and you will get a confirmation email.
Yes, free of charge, as long as it hasn't been dispatched. Message us with your order number. Prepaid amounts are refunded to the original payment method within 5–7 working days. Shipped orders can't be cancelled, but you can request an exchange.
Do you offer any discount for first-time customers?
Yes – subscribe to the LALCAT Circle newsletter and get ₹100 off your first order above ₹999.
How do I choose the right size?
Every product page has a size chart with bust, waist and length measurements. Measure a garment you already own and compare – it's more reliable than going by your usual letter size. Still unsure? WhatsApp us your measurements and we'll suggest a size.
Will the colour be exactly as shown?
We photograph products in natural light, but slight variation can occur due to screen settings and lighting. Minor differences are normal and are not considered a defect.
Are your products true to size?
Most styles are true to size; oversized and relaxed-fit pieces are noted on the product page. Sizing variation of up to 1 inch is within normal manufacturing tolerance.
How often do you add new styles?
New tops, jeans, co-ord sets, kurtis and suits are added every week. Follow us on Instagram
@lc_lalcat to see them first.
All serviceable PIN codes across India. We don't ship internationally yet.
Free on orders of ₹999 and above; a flat ₹50 on orders below ₹999. See our
Shipping Policy for details.
How long does delivery take?
We dispatch within 1–2 working days. Delivery takes 3–5 working days for metro cities, 5–7 for the rest of India, and up to 10 for remote areas.
How long does delivery take?
We dispatch within 1–2 working days. Delivery takes 3–5 working days for metro cities, 5–7 for the rest of India, and up to 10 for remote areas.
A tracking link is sent by email and WhatsApp once your order ships. You can also see it under
My Account → Orders.
Can I change my address after ordering?
Yes, if the order hasn't been dispatched. Message us as soon as possible with the correct address.
Can I return a product for a refund?
We offer exchanges only, not refunds – except when an item arrives damaged, defective or incorrect and a replacement isn't available. Full details are in our
Return & Exchange Policy.
How do I exchange for a different size or colour?
Message us on WhatsApp or email within 2 days of delivery with your order number and the size or colour you'd like. The item must be unused with tags attached. We arrange a reverse pickup where available; the first exchange is free.
What if my parcel arrives damaged or I received the wrong item?
Report it within 48 hours of delivery with a continuous unboxing video recorded from the moment you open the courier seal, plus photos of the tag and packaging. We'll send a replacement at no cost, or a full refund if a replacement isn't available. Claims without an unboxing video can't be accepted.
Which items can't be exchanged?
Final-sale items, innerwear and accessories (for hygiene reasons), customised pieces, and anything damaged after delivery through misuse or incorrect washing.
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save addresses and keep a wishlist.
